At Red Rock Bank, we recognize how important it is to protect your identity from unlawful use and to protect your accounts from fraud and unauthorized access.  It is not our practice to ask for your Red Rock Bank account number, User ID, password, or PIN in e-mail. It is also not our practice to send e-mail that asks you to reply by sending personal information or threatens to close your account if you do not immediately provide personal information.

Unfortunately, millions of fraudulent e-mails are sent daily.  They claim to be from or sent by a wide variety of sources, including Red Rock Bank.  Exercise caution if you receive an e-mail expressing an urgent need for you to update your information, activate your online banking account, or verify your identity by clicking on a link. These e-mails may be part of a scam (called “phishing”) to capture your confidential account information and commit fraud.  The senders of these e-mails can tamper with the sender information in an e-mail to make their e-mail look legitimate. 

If you receive a fraudulent e-mail that appears to come from or be sent by Red Rock Bank, this does not mean that your e-mail address, name, or any other information has been taken from Red Rock Bank’s systems.  The senders of fraudulent e-mails obtain e-mail addresses from many places on the Internet.

If you want to let us know about a suspicious e-mail you've received, please forward it to fraud@myredrockbank.com.

Red Rock Bank is dedicated to protecting your information.

E-mail Security and Fraud Prevention Tips

Be wary of suspicious emails, especially ones seemingly urgent. Never open attachments, click on hyperlinks, or respond to e-mails from suspicious or unknown senders.

If you receive a suspicious email that you think is fraudulent, do not respond or provide any information.   Forward the email to us at fraud@myredrockbank.com.

Protect your online passwords.  Don’t write them down or share them with anyone.

Never give personal information to a stranger who contacts you, whether by telephone, e-mail, or other means.

Be wary of offers involving money-back guarantees, up-front payments by you, or high pressure sales tactics.

Online Resources

http://www.fdic.gov/consumers/consumer/alerts/theft.html

http://www.ftc.gov/bcp/menus/consumer/tech/scams.shtm

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Our internet Banking technology is provided by NetTeller, a product of Jack Henry and Associates. 

Security for the NetTeller system consists of multi-level controls throughout the product and the NetTeller Data Center.  

The NetTeller Data Center operates in a physically secure, controlled access environment.  Access to the NetTeller Data Center offices is controlled and logged by electronic access systems. Similarly, the hardware and software operations at the NetTeller Data Center are located in a secure, access-controlled computer room. 

This product requires customers to use a secure browser, incorporating Secure Socket Layer (SSL) encryption to establish a connection to the log in screen. The system requires 128-bit encryption. 

Intrusion monitoring is done on a 24x7x365 basis. This process is outsourced to a leading security provider with immediate response capability.

To ensure optimal security and access to all features in our online banking product, we recommend using one of the following browsers:  Windows 7.1 or Macintosh Safari.

 

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